Plan · AI services
Digital & e-commerce strategy your team can run.
We go through your website and online store as a customer would, fix the product data and search that stop people finding things, and leave you a plan your team can run without us.
Every engagement starts with a free call. Quoted once we know the job.
A good fit if
- You sell online, or are about to
- Your store gets visitors but too few orders
- Your product data lives in several places and never quite matches
- Your website was built once and then left alone
- Your trade customers still order by phone and email
Not the right fit if
- You want a brand-new website designed from scratch
- You're after an agency to run ads and social media day to day
What you get
A site and checkout review
We go through your site as a customer would, on a phone and a laptop: finding a product, comparing, paying. Every point where people stall is listed with a fix.
Product data fixed
Names, descriptions, categories, sizes and prices made consistent, so customers and search engines find the right item. We fix the structure and show your team how to keep it clean.
Search that finds things
On-site search set up for the words your customers really use, including part numbers, misspellings and everyday names for things.
A plan your team can run
A short list of jobs in order, who does each one, and what to check each month. Written for the people doing the work, not for a boardroom.
How it runs
- 1
A 10-minute call
What you sell, how people buy it now, and where you think the site lets you down.
- 2
A written plan and quote
What we'll review and fix, what's out of scope, and the price, agreed before work starts.
- 3
Review and fix
We review the site and checkout, clean up product data and search, and make the agreed changes with you or your web developer.
- 4
Hand over
You get the running plan and a walkthrough for your team, then a check-in once the changes have had time to settle.
Where online stores lose people
Most lost sales aren't a mystery. A customer searches and finds nothing, can't tell two products apart, or gets a surprise at checkout. Each one is fixable once you can see it.
We check for the common ones on your own site, then rank the fixes by how often each gets in a buyer's way:
- Search that misses misspellings, part numbers or everyday names
- Product pages missing the size, spec or price a buyer needs
- Delivery costs that only appear at the last step
- A checkout that's awkward on a phone
- No easy way to ask a question before buying
One catalogue for the website, the team and the phones
Plenty of customers still ring to check stock or place an order, especially in trade and wholesale. Clean product data means your website, your staff and your price lists all give the same answer.
If phone orders are a big part of your week, J-Voice Agent, our own product, takes orders over the phone 24/7 and emails them to you. It's an option, not part of the strategy work.
What this doesn't include
It isn't a rebuild of your website from scratch, and we don't promise a sales figure. If the review finds the platform itself is holding you back, we'll say so and help you weigh up a move.
Paid ads and social media are separate jobs. The plan shows where they fit, but this service is about making the site itself work.
Questions
It's quoted after the first call. The price depends on the size of your range, how many sites or stores you run, and how much of the fixing we do ourselves. You get it in writing before work starts.
We start with the platform you're on, because moving is expensive and often unnecessary. If it's genuinely holding you back, the plan will say so and set out what a move would involve.
No. We can hand your developer a clear list of changes, work alongside them, or make agreed changes ourselves, whichever suits your setup.
Some fixes can be made quickly. Whether they lift sales depends on your traffic, your range and your market, so we don't promise a figure. We agree up front what to watch, and check it with you.
No. It's cheaper to set up product data and checkout properly the first time. We'll help you choose what to sell online first and how to get it ready.
Tell us what
eats your week
We'll show you what AI can take off it, starting with your phones.
No credit card required · Free tier available