Question 1

What is an AI voice agent?

Accepted Answer

An AI voice agent is software that answers phone calls and talks with callers in a natural voice, like a human receptionist would. Jortelligence builds AI voice agents for Australian businesses. They answer inbound calls 24/7, handle enquiries, book appointments, qualify leads, and send you a summary after each call, all without hiring extra staff.

Question 2

How does an AI receptionist work?

Accepted Answer

An AI receptionist listens to each caller, works out what they need, and replies in a natural human voice. Jortelligence does this in under 400 milliseconds, so the conversation flows without awkward pauses. It connects to your calendar to book appointments, remembers returning callers by name, and sends you a summary after every call.

Question 3

Is Jortelligence built for Australian businesses?

Accepted Answer

Yes. Jortelligence is an Australian company (ABN 91 610 642 521) that makes AI voice agents for Australian businesses. You get a local Australian phone number, Australian English voices, and ACMA compliance. Because we're based here, the agents handle Australian accents and the way locals actually talk.

Question 4

What types of businesses use AI voice agents in Australia?

Accepted Answer

Australian businesses across many industries use AI voice agents. Common ones include dental clinics, medical practices, real estate agencies, trades (plumbers, electricians, builders), law firms, accounting firms, fitness studios, and multi-location franchises. If you miss calls or need after-hours phone coverage, an AI receptionist helps you catch the work you would otherwise lose.

Question 5

How much does an AI phone answering service cost?

Accepted Answer

Jortelligence has a free tier with 15 minutes included, so you can try the AI phone answering service before you pay anything. Paid plans start at $249 a month for 300 minutes, well under the cost of a part-time receptionist. The Professional and Business tiers add more minutes at a lower per-minute rate. Everything is billed in AUD with no lock-in contracts.

Question 6

Can your AI voice agent book appointments?

Accepted Answer

Yes. The AI voice agent books appointments straight into Google Calendar or Microsoft Outlook. When a caller wants a time, the agent checks your live availability, offers open slots, and confirms the booking during the call. You then get an instant notification with the details.

Question 7

What happens if the AI can't handle a call?

Accepted Answer

If a caller asks something outside the agent's knowledge, or simply wants a person, the AI voice agent can transfer the call to a number you nominate, take a detailed message, or schedule a callback. You stay in control. The AI handles routine calls and passes the tricky ones to your team.

Question 8

How quickly can I set up an AI answering service?

Accepted Answer

Most businesses are live in about 5 minutes. The onboarding wizard asks a few questions about your business, builds your agent and its knowledge base, and assigns you an Australian phone number. You can forward your existing business number to the AI receptionist straight away.

Question 9

Is the AI voice agent available 24/7?

Accepted Answer

Yes. Your AI voice agent answers every call 24 hours a day, 7 days a week, 365 days a year. That includes weekends, public holidays, and after hours. There are no sick days, no lunch breaks, and no hold times, so every caller gets an immediate, professional response.

Question 10

How natural does the AI receptionist sound?

Accepted Answer

The AI receptionist uses ElevenLabs voice synthesis, so it sounds like a real person. Many callers don't realise they're speaking to AI. You can pick from several Australian-accented voices and adjust the tone, speed, and personality to suit your business.

Question 11

Is my data secure with Jortelligence?

Accepted Answer

Yes. Your data is encrypted at rest (AES-256) and in transit (TLS 1.2+), and row-level database isolation keeps it separate from every other customer. Call recordings are stored in Australia on SOC 2 infrastructure. We comply with the Australian Privacy Act and the Australian Privacy Principles.

Question 12

Can I try the AI voice agent before committing?

Accepted Answer

Yes. You can start free with 15 minutes of call time included and no credit card required. Setup takes under 5 minutes. If you upgrade, every paid plan comes with a 14-day money-back guarantee, and you can cancel in two clicks with no lock-in contracts.