Based in Brookvale, Sydney
AI receptionist for Sydney businesses, from a local team
Jortelligence is based in Brookvale, on Sydney’s Northern Beaches. Our AI receptionist, J-Voice Agent, answers your calls 24/7 in an Australian voice, books jobs and appointments, takes orders and messages, and puts urgent callers through to you. Here’s how it works for Sydney businesses, and who’s behind it.
No credit card required · 15 free minutes
Who we are
Jortelligence is the AI division of Jortel, an Australian telco that has provided internet, phone systems and managed networks to businesses since 2021. We’re Jortel Australia Pty Ltd (ABN 91 610 642 521), with our office in Brookvale on the Northern Beaches.
We built J-Voice Agent because we kept seeing local businesses lose work to missed calls and voicemail. When you book a call or need help, you talk to our Sydney team.
Business phones are what Jortel has always done. The people building the agent know how calls reach a business, and what goes wrong when nobody answers them.
What it does for Sydney businesses
Calls get missed for ordinary reasons. You’re on a job in Dee Why, with a patient in Parramatta, at an open home in Mosman, or in the middle of a Friday dinner rush in Surry Hills. The agent answers, deals with the call and emails you a summary.
Take a plumber on the Northern Beaches. At 9 pm a caller in Narrabeen rings about a leaking hot water system. The agent takes the address and the problem, offers the first free slot in the calendar and books a quote. The plumber reads the summary over breakfast.
Bookings follow your business’s time zone, so a 9 am booking means 9 am in Sydney. Here’s how it fits a few common kinds of business.
- Tradies: takes the job and the address, books quotes into your calendar, and puts emergencies through to your mobile
- Dentists and medical clinics: books and moves appointments, and answers questions on hours, fees and parking
- Real estate: books inspections and appraisals, and takes buyer and tenant enquiries
- Restaurants and cafés: takes takeaway orders for pickup or delivery, reads them back and emails them to you
An Australian voice that knows your suburbs
Every plan includes an Australian voice, so callers hear someone who sounds local. It’s built to cope with Australian accents and the way people really talk on the phone: half-finished sentences, changes of mind, two questions at once.
Place names trip up any speech system. Woolloomooloo, Kirribilli, Cabramatta and Narraweena aren’t in most dictionaries. In the dashboard you can add your suburbs, street names and product names to the words the agent listens for, so it’s better at hearing them.
Your business name and suburb are added for you. Growth and Premium add more voices to choose from.
How set-up works
There are two ways to start. Set it up yourself online: the onboarding wizard asks about your business, builds the agent and lets you test-call it before it answers real customers. You can change its answers, hours and where urgent calls go in the dashboard at any time.
Or book a call with our Sydney team, and we’ll talk through your calls, what the agent should handle and which calls should come through to you. Either way, it helps to have these ready.
- Your opening hours, including public holidays
- Your services and prices, and the suburbs you cover
- The questions your callers ask most
- Your Google Calendar or Outlook login, if you take bookings
- The mobile number urgent calls should ring
Pricing
Prices are in AUD and include GST. Extra minutes are 30c each, and there are no lock-in contracts.
Orders and transfers come with every plan. Calendar booking and caller memory come with the paid plans, and the agent can greet regulars by name if you switch that on.
- Free: 15 minutes to try it, no credit card
- Starter: A$199 a month with 800 minutes
- Growth: A$399 a month with 1,750 minutes
- Premium: A$899 a month with 3,500 minutes
- Enterprise: priced to suit
Questions
Yes. Jortelligence is part of Jortel Australia Pty Ltd (ABN 91 610 642 521). Our office is at Unit 7B, 14-16 Winbourne Rd, Brookvale NSW 2100, and you can book a call with the team through our contact page.
Add the suburbs and street names your callers use to the agent’s list of words to recognise, in the dashboard, so it listens for them. Then test-call it and say them the way your customers do.
The agent puts the caller through to your mobile. You answer and press 1 to take the call. If nobody answers, the caller goes back to the agent and leaves a message, which is emailed to you.
Yes. It answers every call, day and night, including weekends and NSW public holidays. Add your opening hours and holiday closures, so it tells callers when you’re open and takes a booking or a message in the meantime.
Yes, on paid plans. It remembers past calls with a returning caller and picks up where the last one left off. Greeting regulars by name is optional, and you set it for each agent.
No. We’re based in Sydney, but J-Voice Agent answers calls for businesses anywhere in Australia, on the same plans and prices.
Never miss
another call
Set up your agent, call it yourself, and hear it answer.
No credit card required · Free tier available