Build · AI services
AI chatbots and assistants, trained on your business.
We build website chat for your customers, or an internal assistant for your staff, that answers from your own documents and products. When a question needs a person, it says so and hands over.
Every engagement starts with a free call. Quoted once we know the job.
A good fit if
- Your team answers the same questions all day
- Your website gets enquiries after hours
- Your staff hunt through manuals, policies or price lists
- Your range is too big for anyone to remember
Not the right fit if
- You want a bot that hides that it's a bot
- Every question needs a judgement call
- Nothing is written down yet: we'd start there first
What you get
Website chat or an internal assistant
Chat on your website for customers, an assistant for your staff, or both. Where it lives and who it serves is set in the plan.
Answers from your own content
It answers from what you give it: FAQs, policies, price lists, product data and manuals. It's built to say it doesn't know rather than guess.
A handover to a person
Clear rules for when it stops and passes on: a complaint, a large order, anything sensitive. Your team gets the conversation so far, so nobody repeats themselves.
Kept up to date
When prices, policies or products change, the assistant changes too. We show your team how to update it, or we do it for you.
How it runs
- 1
A 10-minute call
What people ask, where they ask it, and what a good answer looks like.
- 2
A written plan and quote
What it will and won't answer, where it lives, which content it uses and when it hands over. Priced before work starts.
- 3
Build and test
We build it on your content and test it with your team on real questions until the answers are right.
- 4
Launch and keep it running
It goes live, we review the conversations closely in the early weeks, and keep it current as your business changes.
What makes a business chatbot useful
A chatbot is only as good as what it knows and when it stops. Bad ones fail in one of three ways: they make up answers, they can't find the right information, or they trap people who want a human.
We build around all three. The assistant answers from your own content, links to the page it used where that helps, and hands over early rather than late.
Website chat or internal assistant?
Website chat faces your customers. It handles opening hours, prices, product details, booking requests and simple order questions, and passes the rest to your team.
An internal assistant faces your staff. It answers 'how do we do this?' from your procedures, policies and product data, so new starters aren't interrupting someone every ten minutes.
If most of your questions arrive by phone, J-Voice Agent, our own product, answers calls in an Australian voice, 24/7, and puts urgent callers through to your mobile.
What it won't do
It won't pretend to be a person: customers are told they're talking with an AI assistant. And it won't see data it doesn't need. We decide with you what it can read before it's built.
It also won't be perfect on day one. AI assistants can get things wrong, which is why it's tested on real questions, watched after launch and given clear limits.
Questions
It's quoted after the first call. The price depends on where it lives, how much content it learns from and what it connects to. You get the quote in writing before any work starts.
AI models can, so we build with that in mind. It answers from your own content, it's told to say when it doesn't know, and it's tested on your real questions before launch. Anything sensitive goes to a person.
Where your tools allow it, yes, for example to check an order or log an enquiry. We confirm what's possible for your setup in the plan, before you pay for anything.
We agree with you what the assistant can see and keep, and set it up with the Privacy Act in mind. Our AI Safety & Data Protection service can write the policy around it.
It depends on how much content there is and what it connects to. A website chat on a tidy set of FAQs is a smaller job than an assistant across several systems. The plan includes the expected timeline.
Yes. We show your team how to change the content it answers from. If you'd rather not, we can keep it up to date for you.
Tell us what
eats your week
We'll show you what AI can take off it, starting with your phones.
No credit card required · Free tier available